VoIP

CTI

Computer Telephony Integration (CTI) is a solution to integrate telephony and computer functionalities to gain improved efficiency.

Our custom designed solution is a powerful integration tool that brings together business and telecoms data in realtime and uses it to speed up call handling and to improve the quality of service offered to customers. Integrate recognises who’s calling and uses this information to search through your database or application to find the matching contact. It will then screen pop all the contact details before the caller has been answered.